Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information we collect when you use PayAppPro, how we use it, and the choices you have.

1. Information We Collect

Account Information

When you register for PayAppPro, we may collect:

• Name
• Email address
• Company name
• Phone number (optional)
• Time zone
• Password (stored using secure hashing; never in plain text)

Project & Application Data

When you use the platform, we store information you enter or upload, including:

• Project details and client information
• Pay application data
• Schedule of values (SOV) line items
• Change orders and related data
• Attachments such as PDFs, images, and supporting documents
• Notes and comments you add to your projects or pay apps

Technical & Log Information

To protect the platform and understand usage, we may collect:

• IP address
• Browser type and version
• Device type
• Pages viewed and basic usage data
• Log activity related to sign-ins, important actions, and audit trails

Payment Information

We do not store full credit card numbers on our servers. All sensitive payment information is handled securely by third-party payment processors such as Stripe or PayPal.

We may store non-sensitive payment metadata returned by those providers, such as:

• Payment status
• Transaction or payment IDs
• Subscription IDs
• Plan codes and pricing details

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the PayAppPro service;
• Generate pay applications and related documents for your projects;
• Maintain audit logs and security records;
• Respond to support requests and communicate with you about your account;
• Monitor usage patterns to improve features, performance, and reliability;
• Enforce our Terms of Use and protect the service from abuse.

We do not sell your personal information or project data to third parties for their marketing purposes.

3. How Your Data Is Stored

Data is stored on secure servers with access controls in place. Uploaded files are stored in directories that are not directly accessible to the public web.

4. Sharing Your Information

We may share your information in the following situations:

• With trusted service providers who help us operate PayAppPro (for example, hosting providers, payment processors);
• When required by law, such as to comply with a subpoena, court order, or other legal process;
• When you explicitly choose to share documents or data with others (for example, exporting and sending PDFs to your clients).

We do not sell or rent your data to third parties.

5. Data Retention

We keep your account information and project data while your account is active so that you can access your history and generate documents. If you close your account, we may retain certain records (such as audit logs, payment records, and security logs) as needed for legal, accounting, or legitimate business purposes.

6. Cookies & Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in and manage sessions;
• Provide basic security protections;
• Understand simple usage patterns to improve the service.

We do not use cookies to serve third-party targeted advertising.

7. Security

We take reasonable measures to protect your information, including:

• Using HTTPS to encrypt data in transit;
• Storing passwords using secure hashing algorithms;
• Restricting access to production systems to authorized personnel;
• Applying updates and security patches on a regular basis.

No system can guarantee perfect security, but we work to safeguard your information and monitor for issues.

8. Your Choices & Rights

Depending on your location, you may have rights to:

• Update your account profile information;
• Request deletion of your account;
• Request access to the data we store about you.

To make a request, contact us at support@payapppro.com. We may need to verify your identity before fulfilling certain requests.

9. Third-Party Links

PayAppPro may contain links to third-party websites or services (for example, documentation or external resources). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page.

If you continue using PayAppPro after changes are posted, you agree to the updated policy.